For Apple devices, please contact Apple directly for a refund using this link: https://getsupport.apple.com/
For Android devices:
- If the purchase was made less than 48 hours ago, please contact Google Play directly for a refund using this link: https://support.google.com/googleplay/answer/2479637
- If the purchase was made less than thirty days ago, please send a screenshot of your detailed Google Play receipt when you fill out this form: https://cliffhangersupport.zendesk.com/hc/en-us/requests/new
- Subscription purchases made more than thirty days ago are non-refundable.